Returns & Exchanges

At BASILIOAFRIK, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Return Eligibility

Items may be returned within 14 days of delivery, provided they are unused, unwashed, and in their original packaging with all tags attached.

Non-Returnable Items

The following items cannot be returned: sale items, gift cards, and items marked as final sale.

How to Initiate a Return

To start a return, please contact us through our website with your order number and reason for return. We will provide you with return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Exchanges

If you would like to exchange an item for a different size or color, please contact us and we will do our best to accommodate your request, subject to availability.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.