Privacy Policy

Effective Date: January 1, 2023

 

At Basilioafrik, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website or make purchases from us. By accessing our website or providing your information, you consent to the practices described in this policy.

1. Information We Collect:

• Personal Information: When you create an account, place an order, or contact our customer support team, we may collect personal information such as your name, email address, shipping address, billing information, and phone number.

• Payment Information: We do not directly collect or store your payment card details. All payment transactions are securely processed through trusted third-party payment processors.

• Non-Personal Information: We may collect non-personal information about your interactions with our website, including your IP address, browser type, device information, and website usage data through cookies and similar technologies.

2. How We Use Your Information:

• To Process and Fulfill Orders: We use your personal information to process and fulfill your orders, including shipping and delivery.

• Customer Support: We may use your information to provide customer support, address inquiries, and resolve issues related to your orders or account.

• Communication: With your consent, we may send you promotional emails, newsletters, and updates about our products and services. You can opt-out of these communications at any time.

• Improving User Experience: We analyze non-personal information to enhance and personalize your experience on our website, optimize content, and improve website functionality.

3. Data Sharing and Disclosure:

• We may share your personal information with trusted third-party service providers who assist us in operating our business, such as shipping carriers and payment processors.

• We may disclose your information if required by law or in response to valid legal requests from government authorities, court orders, or to protect our legal rights and the rights of others.

• In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security:

• We employ industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, please understand that no data transmission over the internet or electronic storage can be guaranteed to be 100% secure.

5. Your Choices:

• You can update your account information and communication preferences by accessing your account settings on our website.

• You may opt-out of receiving promotional emails and newsletters by clicking the "Unsubscribe" link at the bottom of the email.

• You can disable cookies through your browser settings, but please note that this may limit certain features and functionality on our website.

6. Children's Privacy:

• Our website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected such information, please contact us, and we will take appropriate steps to delete it.

7. Changes to the Privacy Policy:

• We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.

8. Contact Us:

• If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us by filling out the support form below and our customer support representative will revert to you within 24hrs.

 

Thank you for entrusting Basilioafrik with your personal information. We are committed to protecting your privacy and ensuring a safe and enjoyable shopping experience for you.