Privacy Policy

Effective Date: January 1, 2023

At Basilioafrik, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or shop with us.

1. What We Collect

Personal Information:
When you create an account, place an order, or contact us, we may collect details like your name, email, phone number, shipping and billing addresses.

Payment Details:
We don’t store credit or debit card information. All payments are securely processed by certified and PCI-DSS compliant third parties (e.g., Stripe, PayPal) providers.

Usage Data:
We collect non-identifiable data (e.g., browser type, IP address, device data, browser, and usage patterns (e.g., pages visited)) to help us improve your browsing experience, mainly through cookies and similar technologies.

2. How We Use Your Information

• Order Fulfillment: Process payments, ship products, and send updates (legal basis: contractual obligation).

• Customer Support: To answer questions or resolve issues.

• Marketing (Optional): With your consent, we may send you updates or promotions. You can unsubscribe anytime.

• Website Improvement: We analyze non-personal data to improve performance, navigation, and content.

3. Sharing Your Data

We only share your information with trusted service providers who help us operate our store (e.g., couriers, analytics, payment processors). We never sell your personal data.

We may disclose data when required by law or in response to valid legal requests.

Your Data may be processed globally, with safeguards for international transfers.

In the event of a business transfer (like a sale or merger), your data may be transferred as part of the business assets.

4. Data Protection

We use standard industry security measures (like SSL encryption, access controls, and regular audits) to safeguard your information. We also get assurances from our partners to the effect that all payment processors meet PCI-DSS standards.

While we take data protection seriously, no system can be completely secure.

5. Your Rights & Choices

• Account Access: You can update or delete your personal info anytime via your account settings.

• Marketing Preferences: Opt out of promotional emails via the unsubscribe link.

• Cookies: You can manage cookie preferences through your browser settings.

6. Children's Privacy

Our website is not for children under 13. We do not knowingly collect data from them. If we’ve inadvertently done so, contact us for prompt removal.

7. Data Retention

We retain data only as long as necessary (e.g., order history for tax purposes) or until you request deletion.

8. Policy Updates

We may revise this policy from time to time. Material changes will be posted on our website, so please review periodically.

9. Contact Us

For any questions or concerns about this policy or your data, please reach out via our support form below or via our official email at shop@basilioafrik.com. We aim to respond within 24 hours.

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Thank you for choosing Basilioafrik. We’re committed to keeping your information safe and your shopping experience secure.

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— The Basilioafrik Team​