Shipping Policy
At Basilioafrik, we’re committed to delivering your order quickly, safely, and with full transparency. Here's everything you need to know about our shipping policy.
Shipping Information
Processing Time
Orders are typically processed within 3–7 business days after payment confirmation. Some Home Décor items may take 5–15 business days. During peak periods, slight delays may occur, but we aim to ship your order as swiftly as possible.
Shipping Options & Delivery Times
We offer both Standard and Express shipping:
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Standard Shipping: Estimated delivery in 10–25 business days
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Express Shipping: Delivered within 1–10 business days, depending on location. Orders for express delivery must be placed by 12 PM GMT+1 on business days.
Shipping Costs
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We offer free standard shipping to the Canada, USA, and UK.
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Standard shipping cost ranges from $2.5 to $18, depending on the location.
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Express shipping cost ranges from $8.5 to $36, depending on the location.
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Specific shipping fees for orders vary by destination and will be displayed at checkout.
Order Tracking
Once shipped, you’ll receive an email with a tracking number. Tracking info may take up to 48 hours to activate.
Delivery & Delays
We require a signature upon delivery to ensure your package reaches you securely. If you’re unavailable, the courier will leave a notice for redelivery or pickup. While we strive to meet delivery timelines, unexpected delays (e.g., customs, weather) may occur. We'll keep you informed and resolve issues promptly.
Order Changes & Lost Packages
Please notify us ASAP if you need to change your shipping address for your order. Once dispatched, changes may not be possible. If your package is lost or arrives damaged, contact us immediately so we can initiate an investigation and offer a replacement or refund.
By placing an order with us, you agree to comply with our Shipping Policy and any other terms and conditions outlined on our website. If you have any further questions or need assistance, feel free to contact our customer support team on basilioafrik@gmail.com.
Thank you for choosing Basilioafrik for your shopping needs!
— The Basilioafrik Team